Privacy Policy
Privacy Policy
We highly value the privacy of our customers. We collect and use your personal data only in accordance with this Privacy Policy.
- We collect information from you only when necessary or in connection with your transactions.
- Your information will be retained only as required by law or for the purposes for which it was collected.
You may browse our website without providing any personal information. When you visit without logging into an account, you will browse anonymously, and we will not be able to identify you.
If you have any comments or suggestions, please contact us at: service@mail.vftcovz.com
Personal Data Collection
We do not sell, share or trade your personal data with third parties for commercial purposes. All personal data collected online is used only internally within our company group.
When you create an account, we may collect the following basic information:
- Name
- Shipping address
- Email address
- Contact phone number
- Date of birth
- Gender
Your personal data will be used for the following purposes:
- To ship the products you have purchased
- To provide delivery updates and customer support
- To send you information about our products and services
- To process your orders and fulfill your service requests
In addition, we may use your information to:
- Manage your account
- Verify and process online payments
- Perform website user statistics and improve user experience
- Send you relevant product or service information (if you have not opted out)
We may share your name and delivery address with third parties such as logistics companies or suppliers only for the purpose of fulfilling your order.
Note: Courier companies may request your ID number for customs inspection and clearance purposes.
We may store your order history for record purposes. For security reasons, we cannot directly retrieve this information on your behalf. You may log into your account to view order details, manage your address, payment information, and newsletter subscriptions at any time.
You are responsible for keeping your account password and personal information confidential and preventing unauthorized access. We shall not be liable for any improper use of your password due to your own negligence.
Personal Data Security
We are committed to keeping all collected personal data safe and confidential. We protect your information by:
- Restricting internal access to personal data
- Maintaining security technologies to prevent unauthorized access
- Securely destroying personal data when it is no longer needed
We use 128‑bit SSL (Secure Sockets Layer) encryption technology to process your payment information, which is a widely recognized high‑level security standard.
Disclosure of Personal Data
We will not share your personal information with unrelated third parties, except for logistics and delivery partners necessary to fulfill your order.
We may disclose your personal information in exceptional circumstances, including:
- When required to protect life, health or public safety
- When required by law or for law enforcement purposes
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Complaints & Inquiries
If you believe we have violated this Privacy Policy, or if you have any privacy-related complaints, please contact us at:
service@mail.vftcovz.com